Freshworks interviews

“Keep humans in the loop: Let agents review AI suggestions and offer feedback.”

“For example, employees can reach out to IT via Slack, where a AI agent swiftly handles basic queries, significantly reducing response times.”

“When human input is needed, AI assists them by recommending responses, pulling in relevant knowledge base articles, or linking similar past incidents.”

“Human teams guide outcomes, manage exceptions, and improve the system over time.”

“Among the most time-consuming tasks is granting application access to new hires.”

“But the success of these AI agents relies on their ability to be grounded in your organizational knowledge.”

“As a result, employees file tickets for questions they could have answered themselves, and IT agents lose time repeating the same information.”